1-Year Limited Warranty Policy
At VIVIFOCAL, we stand behind the precision, craftsmanship, and technology of our adaptive optics. All VIVIFOCAL products are backed by a 1-Year Limited Warranty starting from the date of delivery.
1. What is Covered?
This warranty covers any defects in materials, workmanship, and electronics under normal use during the warranty period, including:
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Optical Lenses: Manufacturing defects, coating peeling, or optical misalignment.
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Hardware & Frame: Structural defects in the frame, hinges, or nose pads.
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Electronic Components: Failure of internal electronically-driven optical components or charging mechanisms.
2. What is NOT Covered?
This warranty does not cover issues resulting from misuse or natural wear and tear, including:
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Accidental damage, drops, liquid immersion, or improper storage.
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Cosmetic damage, such as scratches on lenses or frames caused by daily use.
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Unauthorized repairs, modifications, or disassemblies.
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Normal battery capacity degradation over time.
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Loss or theft of the product.
3. Warranty Service Options
If a valid claim is received within the 1-year warranty period, VIVIFOCAL will, at its discretion:
- Repair the product at no charge using new or refurbished replacement parts.
- Replace the product with a new or functionally equivalent unit.
4. How to Initiate a Claim
If you experience any issues with your VIVIFOCAL eyewear, please follow these steps:
- Contact our Customer Support team at support@vivifocal.com.
- Provide your Order Number, Proof of Purchase, and a brief description (along with photos or a short video) of the defect.
- Our support team will review your claim within 1–2 business days and provide instructions for return shipment or replacement.