1-Year Warranty
At VIVIFoCAL, we stand behind the quality, craftsmanship, and technology of our adaptive optics. All VIVIFOCAL products are covered by a 1-Year Warranty starting from the date of delivery.
What is Covered?
This warranty covers defects in materials, workmanship, and electronic components under normal use during the warranty period. This includes defects affecting the optical, structural, or electronic functions of the eyewear.
What is Not Covered?
This warranty does not cover issues resulting from misuse, accidental damage, or normal wear and tear, including:
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Accidental damage, drops, liquid damage, or improper storage.
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Cosmetic damage, such as scratches on lenses or frames caused by normal use.
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Unauthorized repairs, modifications, or disassembly.
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Normal battery capacity degradation over time.
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Loss or theft of the product.
Warranty Service
If a valid claim is received within the 1-year warranty period, VIVIFoCAL will, at its discretion:
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Repair the product at no charge using new or refurbished replacement parts.
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Replace the product with a new or functionally equivalent unit.
How to Make a Warranty Claim
If you experience an issue with your VIVIFOCAL eyewear, please contact our Customer Support team at support@vivifocal.com.
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Please provide your Order Number, Proof of Purchase, and a brief description of the issue, along with photos or a short video of the defect where applicable.
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Our support team will review your claim and provide further instructions for return, repair, or replacement.